Professional Services Executive

Company: Varian Medical Systems, Inc.
Location: Palo Alto
Posted on: September 23, 2024

Job Description:

Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.If you want to be part of this important mission, we want to hear from you.The Professional Services Executive (PSE) and/or Client Executive Partnership Manager (CEP) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian's solution through success metrics as defined in the pre-scope work.Core Responsibility:

• Oversees execution team and ensures success to client's strategic goals through Varian's end-to-end solution as defined by the scope of work
• Builds and maintains a collaborative, executive-level partnership in support of long-term loyalty
• Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
• Responsible for the execution of enterprise solutions that focus on reducing time to value for our partner
• Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
• Operationalize the following based on client's scope of work:
  • Execution Plan
  • Key performance indicators of success (KPI's) for the routine scorecard to measure performance
  • Partnership governance structure to maintain focus and sustainability for success
  • Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenueSKILLS, KNOWLEDGE, AND CERTIFICATIONSMinimum Required Skills and Knowledge
    • Ability, competence, and confidence to lead people.
    • Effective interpersonal skills
    • Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,
    • Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
    • Experience with Salesforce CRM
    • Strong problem-solving abilities
    • Strong ability to plan and manage numerous processes, people, and projects simultaneously
    • Excellent communication, collaboration, and delegation skills
    • Organizational acumen/skills
    • Executive presence
    • Responsiveness and reliability
    • Presentation Skills
    • Selling SkillsOther Desired Skills and Knowledge
      • Passion for Client service and relationship building
      • Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
      • Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
      • Ability to be an internal advocate/translator for our partners and an external promotor for Varian
      • Ability to work in matrixed and unstructured environments
      • Strong multimode communication skills, communicating with all levels in both organizations
      • Ability to synthesize quickly and translate between both organizations
      • Strong organizational and analytical skills with a proven track record of collaboration and consensus building
      • Healthcare finance knowledge, including basic organizational P&L
      • Leads through influenceRequired Certifications and TrainingPreferred Criteria:
        • Clinical background (i.e RT(T), RN, MO, CMD, PhD)
        • Master's Degree (an MBA/MHA)Required Criteria:
          • A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.)
          • Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance
          • Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building
          • Obtains and completes LMS training plan specific to assigned responsibilityApplicable to the Oncology Systems business only:
            • Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to:
              • Proof of valid identification (photo, driver's license, SSN)
              • Criminal background checks
              • Drug screens
              • Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
              • Annual TB testing
              • Healthcare trainingExperience Level with Business Tools
                • Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
                • Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.
                • Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
                • Experience with SAP or equivalent ERP product and productivity software desired.Level DescriptionKnowledge: Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.Interaction: Networks with key contacts outside their area of expertise.Supervision: Oversees the project and resources supporting the project through a dotted line reporting structure.Typical Education and Experience: Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.Environment and Physical RequirementEnvironment and Physical Demands: As described in the job posting aboveAbility to travel: Travel Required 50%-75%#LI-CORP1Position must have full access to Varian client sites to perform the essential functions of this position. Many clients require Varian employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainingFighting cancer calls for big ideas.We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.#TogetherWeFightEqual Employment Opportunity StatementVarian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, .Pay Transparency Non-Discrimination ProvisionVarian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,.The base pay range for this position isMin $107,600 - Max $193,600The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.

Keywords: Varian Medical Systems, Inc., Palo Alto , Professional Services Executive, Other , Palo Alto, California