DESKTOP SUPPORT TECHNICIAN
Company: Tata Technologies
Location: Palo Alto
Posted on: October 29, 2024
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Job Description:
At Tata Technologies we make product development dreams a
reality by designing, engineering, and validating the products of
tomorrow for the world's leading manufacturers. Due to our
continued growth, we are now recruiting for a Desktop Support
Technician to strengthen our team in Palo Alto, CA.
JOB DESCRIPTION
Responsibilities: - Experience with: Deploying, updating,
optimizing, and troubleshooting Windows-based and Mac-based
workstations in a corporate environment leveraging ConfigMgr,
Microsoft Intune, Jamf (Casper), and other system management tools-
Experience with: Wired/Wireless networks, VPN, Collaboration tools
(Chat and Video Conferencing), A/V devices, and conference room
systems.- Support Experience with Office365, all major browsers,
3rd party popular applications, encryption software, anti-virus
solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active
Directory, file and printing services, and shared drives-
Familiarity with the standard helpdesk ticketing tools (ServiceNow,
Jira)- Ability to coordinate and communicate at all levels within
the organization- Business Stakeholders, Vendors, Suppliers, Sr
Managers, and C-Level Execs- Tech Savvy- Ability and passion for
learning new technology and tools- Passion for Customer Support- A
drive to help end-users get what they need to do their jobs the
best they can. A sense of satisfaction from assisting end-users in
getting what they need on time- Prioritization Skills- The ability
to analyze support requests and prioritize them based on impact-
Discipline- The discipline to actively manage help desk tickets and
internal IT tasks without getting distracted by email, chat, or
other ad-hoc communication- Ability to articulate technical
solutions to non-technical users in simple and easy to understand
terms
If you are passionate about bringing innovation to the projects,
you work on then we would love to hear from you. We offer a
complete benefits package, including; medical, dental, vision, life
insurance, short- and long-term disability, FMLA and 401K.
Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action
employer. We provide equal employment opportunities to all
qualified employees and applicants for employment without regard to
race, religion, sex, age, marital status, national origin, sexual
orientation, citizenship status, veteran status, disability, or any
other legally protected status. We prohibit discrimination in
decisions concerning recruitment, hiring, compensation, benefits,
training, termination, promotions, or any other condition of
employment or career development.
Tata Technologies: Engineering a better world.Tata Technologies
would like to thank all applicants for their interest, each
application will be reviewed against the set criteria for the role.
We would like to advise that only candidates under consideration
will be contacted. If you do not hear from us within 10 working
days following the closing date it will mean that unfortunately
your application has not been successful. We will however retain
your details for any suitable future opportunities.
Keywords: Tata Technologies, Palo Alto , DESKTOP SUPPORT TECHNICIAN, Professions , Palo Alto, California
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