Sales and Service Lead

Company: Arc'Teryx Equipment
Location: Palo Alto
Posted on: January 12, 2022

Job Description:

Meet Your Future Team:The Sales and Service Lead is a true role model for the Product Guides on the retail floor, helping to create and maintain the highest level of service for our guests. You are excited by the opportunity of unlocking someone's potential, and coaching others comes naturally; you take an active role in training the team on engaging guests, offering benchmark guest care, and delivering an unforgettable brand experience.-- -Your Opportunity at ARC'TERYX:Is to lead new hire training, focusing on product knowledge and selling and service tools and techniquesIs to provide training and in the moment coaching and feedback in order to encourage professional development and growth Is to seek to continuously evolve and elevate the in store guest experience, in partnership with store leadership and brand partnersIs to support with additional projects that build community and enhance employee experienceIf you were in this role now, here's what you would be doing:Ensuring the full team is up to date on all training and service guidelines Positively communicating store and company policies and strategiesUpdating the team on sales, KPIS, targets, and the status of goals on a regular basisInteracting with guests on the retail floor, providing product education and an exceptional guest experience to each individual Opening and closing the store as required and providing leadership to the teamAre you this person?You have two or more (2+) years of retail sales and training experienceYou are passionate about delivering exceptional customer service to team members and guestsYou love what you do and love to educate othersYou have outstanding oral and written communication skills, and a deep understanding of your impact You are self-motivated, and enjoy problem solvingYou remain highly flexible and adaptable when faced with ambiguityYou effectively balance autonomy and collaborationYou inspire breakthrough thinking and continuous improvementYou seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is rightYour passion for your work is paralleled by your passion for getting outside and living itArc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. -- -"-- - -All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.Design your Purpose. Live our Values.EVOLVE (with us). Design your future through challenge, experimentation, and inspiration.COMMIT (with us). Set and deliver on bold objectives as we collectively raise the bar.LIVE IT (with us). Deepen your connection to nature and live your most purposeful life. DO RIGHT (with us). Create a better world, together.

Keywords: Arc'Teryx Equipment, Palo Alto , Sales and Service Lead, Sales , Palo Alto, California