Customer Service Rep -
Company: AppleOne
Location: Palo Alto
Posted on: January 26, 2023
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Job Description:
This crucial role supports our Service team. The Customer
Solutions Representative provides customer service to both our
internal partners and our external customers through various
activities. Responsibilities include answering customer calls and
providing prompt issue resolution; data entry; assisting in account
reconciliation; preparing reports and invoices; processing new
accounts and orders; making outbound customer calls to obtain
information and/or to provide follow up to resolve customer issues;
and occasional miscellaneous projects.Responsibilities:From
managing administrative processes, scheduling, work orders and
invoicing, to greeting customers in person and answering inbound
phone calls and emails, this organized and energetic professional
delivers a memorable experience during every
interactionTroubleshoot and resolve Customer Service related
queries through phone, chat and web tickets in accordance with
company policies and proceduresSubmit estimates, place parts orders
and schedule services as neededManage the Service mail inbox and
respond to customers requestsMonitor the Service phone queue and
Service calendar to support the management teamCreate various types
of reports for the Service departmentKeep all the moving parts
running smoothly by confirming and completing work order
information, including insurance verification, additional parts and
missing informationProfessionally screen incoming customer calls,
assist with ticket creation, verify entitlement and route customers
to the appropriate team within the Customer Service & Support
organizationDe-escalate situations involving dissatisfied
customers, offering assistance with a calm demeanor and
supportDevelop a good understanding of all company products,
contracts and licensingParticipate in the creation and improvement
of Customer policies, procedures and guidelines relating to
Customer ServiceDeliver the best quality in order to achieve high
level of Customer SatisfactionDevelop good and respected
relationships with internal and external customers by providing
accurate, courteous and efficient service & supportWork with other
staff in the department to meet the performance targets for
efficiency, cost-effectiveness, productivity and quality that are
above the average in the industryAttend and participate in meetings
that may include overseeing a project, offer ideas and suggestions
to improve programs and customer serviceIdentifying recurring
problems that result in customer service issues, and work with
other team members to determine the root cause and potential
solutions AppleOne is proud to be an Equal Opportunity Employer.
Pursuant to applicable state and municipal Fair Chance Laws and
Ordinances, we will consider for employment qualified applicants
with arrest and conviction records.High School0-1 years
Keywords: AppleOne, Palo Alto , Customer Service Rep -, Sales , Palo Alto, California
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