WEST ELM PALO ALTO FT ASSISTANT MANAGER SALES & SERVICE
Company: Williams-Sonoma, Inc.
Location: Palo Alto
Posted on: November 20, 2023
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Job Description:
We hope you're interested in building a home with us. Even if you
don't feel that you meet every requirement listed in this job
description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers' lives at
home. We put the customer at the center of everything we do, every
day. Our corporate values that guide our actions and decisions are
our People First culture, customers, quality, shareholders,
integrity, and corporate responsibility.
Overview of the Assistant Manager of Sales and Service role
You will support the management team in achieving goals by
providing World-Class service. You will serve as a role model for
building relationships with customers. You will maintain presence
through store supervision to ensure appropriate staff coverage in
all areas of the store.
Responsibilities
* Leads the store team to create an exceptional experience for
customers and exceed sales goals
* Ensure the sales floor is adequately staffed from a sales and
tactical perspective while serving as a role model for sales
associates in sales generation and service by prioritizing the
customer experience
* Reinforce customer service principles by coaching staff on their
successes and challenges
* Utilize Selling Essentials and training resources to educate team
on product, improve selling skills and achieving business goals
* Create and ensure a positive environment where all associates are
treated fairly and with dignity in accordance with our People-First
Philosophy
* Ensure timely resolution of client service issues including
delivery/pick-up and outstanding issues through effective use and
management of client information reporting system
Criteria
* Excellent communication, organization and leadership skills
* Superior critical thinking skills to creatively identify
challenges and develop action plans in a timely manner
* Great time management skills and ability to execute multiple
tasks and appropriately manage competing priorities
* 2-3 years of previous retail sales experience or management
experience in a customer service related field
Physical Requirements
* Must be able to be mobile on the sales floor for extended periods
of time
* Must be able to lift and mobilize medium to large items, up to 75
lbs., while utilizing appropriate equipment and safety
techniques
* Full time associates are expected to have open availability to
meet the needs of the business.
* Part-Time Flex associates must be available to work a minimum of
two regularly scheduled shifts on the weekend** (Friday, Saturday
and/or Sunday) and two during the week (Monday to Thursday). For an
associate to be scheduled 20 hours or more weekly, greater
availability (beyond the minimum required above) that meets the
needs of the business will be required. **Weekend availability
cannot fall on the same day; an associate must be available on two
separate days (Friday and Saturday, Friday and Sunday or Saturday
and Sunday).
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity,
equity, and inclusion spurs innovation, creates healthy and
high-performing teams, and delivers superior customer experiences.
We will create and nurture a global company culture where we
confidently bring our authentic selves to work every day: where the
only criteria for advancement are the quality of our work, the
contributions we make to our teams and the business, and our
ability to lead; and where our individual differences-whatever they
may be-are valued, explored and appreciated.
Benefits Just for You
This role offers a competitive compensation package including pay
and benefits. Pay is based on several factors including but not
limited to education, work experience, certifications, geographic
location etc. The anticipated pay range for this role will be:
$21.00 - $27.00 per hour.
Depending on your position and your location, here are a few
highlights of what you might be eligible for:
* A generous discount on all Williams-Sonoma, Inc. brands
* A 401(k) plan and other investment opportunities
* A wellness program that supports your physical, financial and
emotional health
* Paid vacations and holidays (full-time)
* Health benefits, dental and vision insurance, including same-sex
domestic partner benefits (full-time)
Your Journey in Continued Learning
* Individual development plans and career pathing conversations
* Annual performance appraisals
* Cross-brand and cross-functional career opportunities
* Online learning opportunities through brand specific resources
and WSI University
* Leadership development opportunities
WSI will not now or in the future commence an immigration case or
"sponsor" an individual for this position (for example, H-1B or
other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified
applicants with criminal histories in a manner consistent with the
requirements of the San Francisco Fair Chance Ordinance, or other
applicable state or local laws and ordinances.
Keywords: Williams-Sonoma, Inc., Palo Alto , WEST ELM PALO ALTO FT ASSISTANT MANAGER SALES & SERVICE, Sales , Palo Alto, California
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